Leona Garrett
Shag Pendleton
Paul Strait
Margie Forcum
Lassie Donaldson
Dennis Cendroski
D. J. Fry
Louie Taylor
Tom Knott
Herschel Briscoe
Brandi Jackson
Transit Dispatcher
Transit Dispatcher
Public Works – Drivers, Fleet Mechanics, & Support
Primary Purpose
Under general supervision, performs daily dispatching, fare calculation, verification, reconciliation, and administrative support services for the City of Joplin's transit system.
Salary
Starting at $12.263 per hour, $25,507 annually.
Benefits
We provide free health insurance to the employee, and a great family rate (which does not increase per additional member) with a low deductible, low co-pays, and free preventive care services.
Free life insurance to the employee, with supplemental options.
Dental insurance starting at $8.38/month with fully covered preventive services.
Vision insurance starting at $1.44/month.
The city offers tuition reimbursement, a Care Leave program, longevity pay, sick leave buy-back, and 2 weeks of vacation accrual per year that can start to be used after 6 months of employment.
We offer access to 457 plans, which have a number of benefits over the traditional 401k.
Missouri LAGERS Retirement – employees do not have to pay into it, and they are vested after only 5 years of employment.
For more benefits information, please click here.
Essential Job Functions
- Determines appropriate transportation service for requesting rider; assigns or denies services based on time, distance, and capacity.
- Gathers rider information; maintains computerized records as well as written records regarding ridership.
- Calculates fares for riders; verifies appropriate fares are collected by Drivers; reconciles fare collection; creates daily deposit in accordance with the City’s cash handling procedures.
- Compiles weekly and monthly statistics regarding ridership.
- Authorizes or denies authorization for rides on a case-by-case basis if outside MAPS basic operating procedures and considers previously scheduled trips, time, distance, and current driver capacity.
- Communicates frequently with drivers via two-way radio to monitor schedule adherence and to affect schedule changes, as needed.
- Performs ticket sales for the transit system.
For the full job description, please click here.
Minimum Qualifications
Knowledge of: MAPS and City of Joplin operating procedures; practices and techniques used in two-way radio communication; professional telephone and customer service practices; computer systems and applications; streets and service area included in the cities of Joplin, Webb City, Oronogo, Carterville, and Duenweg; techniques for communicating effectively with elderly or disabled individuals; Microsoft Office Suite.
Skill in: Establishing and maintaining effective working relationships with City employees and the public; eliciting and recording accurate information; communicating effectively and clearly to drivers and the public; providing timely and accurate service in public transit environment; operating computer system applications including database and spreadsheet applications; preparing variety of records, reports, and correspondence using appropriate format; maintaining filing/records systems; Microsoft Office Suite.
Education: High school diploma or GED equivalent required.
Experience: Two years of full-time clerical support, money-handling or dispatch work; experience working in a dispatching environment is preferred.
Licenses and Certifications: Possess and maintain a valid state issued driver’s license.
Physical Demands, Requirements, and Working Conditions
This is primarily an office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in-person and over the telephone.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Employees may interact with upset members of the public or their representatives while enforcing departmental policies and procedures.
Monday, December 6, 2021 Joplin City Council Meeting
Director of Public Works
Director of Public Works - Operations
Public Works Administration
THE CITY OF JOPLIN, MISSOURI IS SEEKING A PUBLIC WORKS DIRECTOR
(The starting salary will range from $82,256 - $124,673 DOQ/E, plus outstanding benefits)
Are you seeking an amazing career opportunity in public works management where you can make a difference in a community by positively impacting the lives of others? Joplin, a community of 51,000 residents and the 5th largest metro in Missouri, is seeking a strategic, collaborative and visionary leader with exceptional communication skills to serve as its next Public Works Director.
Joplin, a city of 51,000 residents located in both Jasper County and northern Newton County, serves a region of over 400,000 and is the fifth largest metro area in the state of Missouri. Joplin’s daytime census grows to nearly 250,000 because of a large employment base. Joplin residents and businesses benefit from outstanding transportation infrastructure and assets such as the City operated Joplin Regional Airport, and a network of federal and state highways providing connections throughout the region. The public has access to excellent medical care with two regional hospitals: Mercy Hospital Joplin and Freeman Health System. The region is home to an outstanding array of educational opportunities with a variety of quality public and private schools. Joplin continues to aggressively rebuild following a devastating tornado the community experienced in 2011 that severely impacted the entire region. The City has viewed the recovery as an opportunity to reinvest in the community and the resilience and “can do” spirit of community leaders has inspired a rebirth and reinvestment that continues 10 years later after the tragic event.
Joplin is a “Home Rule” city and operates under the Council-Manager Form of government. The Council consists of nine members, including the Mayor. Every two years the City Council selects one if its members to serve as Mayor, who chairs City Council meetings and serves as the spokesperson for the City Council. The Council appoints a City Manager to oversee all City operations that includes approximately 585 FTEs supported by a total FY 2021 combined funds budget of $113.8 million.
The Public Works Director reports directly to the City Manager and is an “at-will” employee, serving at the pleasure of the organization’s chief administrative officer. Overseeing 150+ positions supported by a combined annual operations budget of nearly $50 million, and an annual capital improvements budget of approximately $10 million, the Public Works Director is responsible for six (6) Divisions that include: Airport; Facilities Maintenance; Infrastructure; Public Transportation & MAPS; Solid Waste Management and Recycling; and, Wastewater Treatment.
Candidates should possess a record of providing outstanding customer service and strategic leadership with attention to detail. The Public Works Director must be a team player and collaborator with other departments and outside agencies. A history of effective service delivery, creative problem-solving and community collaboration is essential. Strong project management skills and the ability to recommend cost effective solutions is also important. The Director must possess exceptional interpersonal skills and effectively communicate with municipal elected officials, other departments, and the public regarding the importance of establishing a collective long-term vision for the City’s future capital infrastructure needs and the services provided by Public Works to the community.
The successful candidate must conduct their work with the highest integrity, and demonstrate proficiency in communicating effectively, be adept at making good judgement, possess a record of sound decision making, and be able to provide exceptional leadership for a municipal organization. A history of utilizing creative problem solving and possessing the confidence and ability to make presentations to employee groups and/or City Council is essential. Candidates should possess the ability to adapt to and accept change at a rapid pace while being respectful of Joplin’s organizational history and culture. The incumbent Public Works Director is retiring after a 40-year career with the City.
A Bachelor’s degree in civil or environmental engineering, construction management, urban planning, public administration or a closely related field is required. Candidates must possess at least five years of progressively responsible experience in public works related functions in a comparably sized municipal, state, or federal organization, with at least three years in a managerial or supervisory capacity. An equivalent combination of education, training, and experience that provides the necessary knowledge, skills, and abilities will also be considered. Registration as a P.E., or the ability to attain registration with the State of Missouri is required. A valid driver’s license and the successful completion of a pre-employment drug test are also required. The Public Works Director is not required to live within City limits but must reside within a 12-mile radius from City Hall.
The salary is negotiable and will be commensurate based on the selected candidate’s experience and qualifications, with a starting range of $82,256 to $124,673. A generous benefits package is offered that includes health insurance, with single coverage paid by the City, dental and vision insurance, and paid vacation and sick leave. The selected employee will also receive an annual vehicle allowance and reimbursement for City related cell phone expenses. The City’s retirement plan is provided through the Local Government Employees Retirement System (LAGERS L-6), employer contribution, and a five-year vesting requirement. A voluntary deferred compensation plan through ICMA is also available.
This position is open until filled; candidates are encouraged to apply and submit a cover letter and resume at their earliest convenience using this link: https://www.governmentjobs.com/careers/bakertilly/jobs/3609448/public-works-director-joplin-missouri. Selected finalists will be subject to a comprehensive background, reference, and academic verifications check. For more information, please contact Art Davis: Art.Davis@BakerTilly.com, or at 816.868.7042.
To learn more about the City of Joplin, please see their website at https://www.joplinmo.org/.
Joplin is an Equal Opportunity Employer (EOE) and values diversity at all levels of its workforce.
Please Note: This process will begin upon receiving a preset number of qualified applications.
Custodian Full Time with Benefits
Description:
Under general supervision, performs a variety of cleaning, buildings and grounds maintenance, and minor repair activities in and around various City facilities.
General Duties and Responsibilities:
The following duties are normal for this title. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Attendance and dependability. Must maintain confidentiality.
General Tasks and Responsibilities:
While following tasks are necessary for this position, they are not an essential part of the duties of this position and may also be performed by other employees.
- Performs a variety of general cleaning tasks, including vacuuming and scrubbing floors, washing windows and equipment, dusting and polishing furniture, and sanitizing restroom facilities.
- Sets up chairs, tables, and other equipment for meetings and other activities.
- Checks heating and cooling systems to ensure proper operation.
- Maintains an inventory of all equipment, tools, supplies, and materials at the assigned facility.
- Ensures facilities are properly locked at closing time.
- Performs a variety of grounds keeping tasks, including mowing and edging lawns, trimming trees and shrubs, applying fertilizer, and planting flowers.
- Performs a variety of building maintenance and repair tasks, including stripping, waxing, and buffing floors, changing light bulbs, painting, doing basic carpentry, and installing and repairing plumbing fixtures.
- May conduct guided tours of facility or answer questions about the facility and related programs/activities.
Other Tasks, Duties and Responsibilities:
- The duties and responsibilities listed in this job description shall not to be construed as an exclusive or all inclusive list of the duties associated with this position.
- The supervisor may on occasion assign other duties which are not specifically listed in this job description, provided the employee is qualified and certified/licensed to perform these additional functions.
General Physical Requirements:
Language Ability and Interpersonal Communication
- Skill in establishing and maintaining effective working relationships with other staff and the public.
- Skill in following oral and written instructions.
Mathematical Ability
Judgment and Situational Reasoning Ability
- Knowledge of equipment and supplies used for cleaning work
Physical Requirements
- Requires high levels of standing, walking, twisting, and bending.
- Some medium to heavy lifting may be involved.
- Requires manual dexterity sufficient to operate a variety of essential job related equipment.
- Must be sighted, hearing, and mobile to such a degree as not to compromise safety rules or the safety of self or others while working.
- Must possess depth perception.
- Medium to high levels of carrying, pushing, pulling, reaching, and squatting are required.
Environmental Adaptability
- Knowledge of general building maintenance methods and practices, including painting, plumbing, floor stripping and waxing, and light carpentry.
- Knowledge of general grounds keeping methods and practices, including equipment use and maintenance.
- Skill in cleaning and maintaining building and grounds to present a neat and pleasant appearance.
General Qualifications:
- Graduation from high school or G.E.D. equivalent.
- Must possess a valid driver’s license and be able to successfully complete a thorough background check, and successfully complete a physical exam and drug test.
Assistant Wastewater Plant Superintendent
Assistant Wastewater Plant Superintendent
Public Works
Primary Purpose
Works both independently and closely collaborates with Wastewater Plant Superintendent to plan, coordinate, and direct the operation and maintenance of the City of Joplin's wastewater treatment facilities.
Salary
Starting at $22.021 per hour, $45,804 annually (negotiable DOE)
Essential Job Functions
1. Plans, establishes priorities, assigns, and inspects the work of subordinate staff to ensure safe and efficient operation of the City's wastewater treatment plants and compliance with State and Federal regulations.
2. Assists in oversight of the maintenance and repair of the City's wastewater treatment plant facilities and equipment, including wastewater lift station equipment and wastewater treatment facilities and equipment.
3. Assists in providing direction of general building maintenance and repair work necessary for efficient and effective treatment plant operations; supervises contracted maintenance/repair work; directs recording of test results and flow volumes for various State and Federal reports.
4. Assists in determining permit fee rates for issuance of industrial/manufacturing discharge permits by analyzing division operating and maintenance costs.
5. Assists in planning major construction projects, including projecting operating costs, personnel, materials, and equipment needed to ensure adequate facilities exist for the efficient and effective treatment of wastewater.
6. Assists in preparing periodic reports of wastewater treatment activities for State and Federal environmental protection agencies.
7. Coaches and develops direct reports by providing regular feedback regarding employee performance. Provides timely and constructive performance feedback, evaluation and recognition. Manages discipline and performance improvement plans.
8. Participates in hiring and promotional processes by providing critical input to the Wastewater Plant Superintendent and the Department Director and Human Resources regarding hiring and promotional opportunities. Cooperates and coordinates with the City Human Resources Department to comply with rules and regulations related to recruitment, hiring, and promotional processes.
10. Serves as a subject matter expert for divisional budget requests included in the departmental budget. Reviews and recommends budget expenditures for non-personnel costs, to the Department to ensure maximized throughout the fiscal year, in compliance with the City’s purchasing policies and procedures, and are authorized in the budget.
For the full job description, please click here.
Benefits
We provide free health insurance to the employee, and a great family rate (which does not increase per additional member) with a low deductible, low co-pays, and free preventive care services.
Free life insurance to the employee, with supplemental options for additional life insurance coverage.
Dental insurance starting at $8.38/month with fully covered preventive services.
Vision insurance starting at $1.44/month.
The city offers 10 paid holidays, tuition reimbursement, a Care Leave program, longevity pay, bereavement, sick leave, and 2 weeks of vacation accrual per year that can start to be used after 6 months of employment.
We offer access to 457 plans, which have a number of benefits over the traditional 401k.
Missouri LAGERS Retirement – employees do not have to pay into it, and they are vested after only 5 years of employment.
For more benefits information, please click here.
Minimum Qualifications
Knowledge of: General management principles and practices, including program/project planning and evaluation, budgeting, and employee training and supervision; general principles and practices of wastewater treatment; State and Federal regulations, standards, and criteria regarding discharge of effluent; State and Federal regulations, standards, and guidelines regarding wastewater treatment and treatment plant operations; procedures and techniques for maintaining and repairing a variety of pumps and control devices used in wastewater treatment operations/facilities; State and Federal recordkeeping and reporting requirements for wastewater treatment plant operations; general building/grounds maintenance and repair practices; Microsoft Office Suite.
Skill in: Establishing and maintaining effective working relationships with a variety of environmental protection officials, business owners/officials, other city management staff, and the public; planning, organizing, and directing the activities of a municipal wastewater treatment operation; understanding and interpreting complex statutes, ordinances, regulations, and standards; reviewing and evaluating the work of subordinate staff to ensure compliance of established wastewater treatment standards; identifying employee training needs; developing/coordinating programs and activities to improve employee performance; maintaining records; preparing reports; operating, maintaining, and repairing wastewater treatment plant equipment; Microsoft Office Suite.
Education: Graduation from an accredited college or university with a Bachelor’s degree in Biology, Environmental Science, or related discipline.
Experience: Nine years of experience in operating a wastewater treatment facility, with at least seven years as a supervisor or manager of a wastewater treatment plant operations.
Licenses and Certifications: Possess and maintain a valid state issued driver’s license and a Missouri Class A Wastewater License.
Physical Demands, Requirements, and Working Conditions
This is primarily an office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in-person and over the telephone.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Employees may interact with upset members of the public or their representatives while enforcing departmental policies and procedures.
Human Resources Administrative Assistant
Primary Purpose
Under general supervision; performs a variety of routine, complex and specialized administration support
activities to support the Human Resources and Risk Management Department.
Essential Job Functions
Management reserves the rights to add, modify, change, or rescind the work assignments of different
positions and to make reasonable accommodations so that qualified employees can perform the essential
functions of the job. Regular and consistent attendance for the assigned work schedule is essential.
1. Answers phone calls and in-person requests from public and City staff; provides appropriate
information or researches requests and follows-up with the caller in a timely manner. Refers callers
needing information outside their scope or knowledge to the appropriate staff member for resolution.
2. Provides timely and professional customer service to the public and city staff.
3. Prepares professional written correspondences, reports, bid packets, grant proposals, request for
proposals, and presentations for use by departmental staff.
4. Processes payment requests for invoices to outside entities or reimbursement for employees.
5. Processes purchase orders. Maintains a variety of records and files, including business inspection
reports.
8. Scans documents and forms for departmental use.
9. Enters routine, detailed and confidential data accurately into computerized systems for departmental
use and reporting purposes.
10. Maintains records and filing systems containing specialized or confidential information and materials
in compliance with the State and City recordkeeping requirements.
11. Develops payment plans; accepts funds and records and tracks payments accurately. Calculates and
accepts payment for City programs and services.
12. Researches and prepares various reports and correspondence regarding Department
activities/programs.
13. Provides program information and literature to educate community and program participants.
14. Provides public information to citizens in compliance with Missouri Sunshine Law and City policy.
16. Assists HR Specialists with processing applicants, scheduling interviews, and post-offer screenings.
17. Performs routine office duties such as ordering office supplies, filing, copying, faxing, drafting correspondence, emails, etc.
for use by self or on behalf of other City staff.
Other Duties
* Attends and participates effectively at departmental staff meetings.
* Maintains the confidentiality of files, records, discussions, reports as required by law, City policy, and procedures.
* Performs other duties as assigned.
* Assists with planning employee events or service awards.
Minimum Qualifications
Knowledge of: Basic office management and hospitality services; City and departmental operating policies and procedures of the work unit to which assigned; general office procedures including filing systems, formats for various reports and correspondence; operation of standard office equipment and machines; proficient in Microsoft Office Suite.
Skill in: Establishing and maintaining effective working relationships with City employees and the public; recording and transcribing meeting minutes; operating standard office equipment and machines including computers, FAX machines, copiers, calculators, and telephones; operating keyboard to type correspondence and/or enter information into various computerized databases; preparing various records, reports, and correspondence using appropriate format; maintaining filing and records systems; providing customer service to staff and the public; Microsoft Office Suite.
Education: High school diploma or GED equivalent required. Advanced coursework in Office Management, Office Practices, or closely related discipline is preferred and may be substituted for one year of required experience.
Experience: Two years of administrative support or related work experience required.
Licenses and Certifications: Possess and maintain a valid state issued driver’s license.
Physical Demands Requirements and Working Conditions
This is primarily an office classification although standing in work areas and walking between work areas
may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard
or calculator and to operate standard office equipment; vision to read printed materials and a computer
screen; hearing and speech to communicate in-person and over the telephone. Positions in this
classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve
and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects
weighing up to 20 pounds.
Employees work in an office environment with moderate noise levels, controlled temperature conditions,
and no direct exposure to hazardous physical substances. Employees may interact with upset members of
the public or their representatives while enforcing departmental policies and procedures.
Miscellaneous Requirements
Requires successful post-offer completion of a background investigation, physical exam, and drug test as
a condition of employment with the City of Joplin. Must be able to keyboard at least 40 words per minute.
As part of the City of Joplin TEAM employment package, we offer many different benefits. Just some of the most significant benefits we offer full time employees are:
- FREE Health Insurance for Single Employee-Only coverage and low costs for Family Insurance
- Dental Insurance at $8.38 per MONTH
- Vision Insurance: We offer two different packages. Basic plan is $1.44 per MONTH. Additional offerings:$5.34 per MONTH
- FREE Company paid life Insurance with the option of purchasing additional Life Insurance for family members
- After 5 years of employment, you are automatically vested for a FREE retirement pension from the City of Joplin
Along with those, we offer many other fringe benefits such as:
- Vacation, Sick Leave, Bereavement, and Holiday pay
- Sick Leave Buy Back Program
- FREE Tuition Reimbursement Program for students
- FREE 24hr Fitness Center or Health Club Reimbursement Programs
- Care Leave Program for Employees who experience any catastrophic illness
- Additional Longevity Pay for every 5 years of service
- Employee Assistance Program (six free therapy sessions)
- Fun wellness activities
- Free library card for employee and immediate family
Assistant Director of Planning, Development, & Neighborhood Services
Assistant Director of Planning, Development, & Neighborhood Services
Planning, Development, & Neighborhood Services
Primary Purpose
Under general supervision; assists with planning functions of the City of Joplin, directs the execution of Federal, State and other program activities, and supervises departmental and support staff.
Salary
Starting at $26.767 per hour, $55,675 annually.
Benefits
We provide free health insurance to the employee, and a great family rate (which does not increase per additional member) with a low deductible, low co-pays, and free preventive care services.
Free life insurance to the employee, with supplemental options.
Dental insurance starting at $8.38/month with fully covered preventive services.
Vision insurance starting at $1.44/month.
The city offers tuition reimbursement, a Care Leave program, longevity pay, sick leave buy-back, and 2 weeks of vacation accrual per year that can start to be used after 6 months of employment.
We offer access to 457 plans, which have a number of benefits over the traditional 401k.
Missouri LAGERS Retirement – employees do not have to pay into it, and they are vested after only 5 years of employment.
For more benefits information, please click here.
Essential Job Functions
- Plans short-and long-term comprehensive programs and plans for development, growth, future needs, revitalization, and utilization of land and physical facilities to maximize quality of life for the community and its residents.
- Analyzes data on economic, social, and physical factors affecting land use, community vitality, and development potential.
- Confers with local authorities and civic leaders to devise and recommend arrangement of land and physical facilities for residential, commercial, industrial, and community uses.
- Conducts public meetings; meets with groups and committees to identify and resolve problems. Speaks before various civic and professional organizations. Recommends governmental measures affecting land use, public utilities, community facilities, and housing and transportation to control and guide community develop land renewal.
- Develops grant applications for a variety of funds including, but not limited to, HUD, EPA, EDA, CARES, and Smart City.
- Reviews and evaluates environmental impact reports applying to specified private and public planning projects and programs.
- Coaches and develops direct reports by providing regular feedback regarding employee performance. Provides timely and constructive feedback through the formal evaluation process.
- Addresses employee performance concerns in compliance with established policies and procedures. Participates in the disciplinary process by providing critical input prior to the Department Director issuing a final recommendation for disciplinary action in compliance with the City’s policies and procedures.
- Develops and manages the division’s annual budget and serves as the subject matter expert for divisional budget requests included in the departmental budget. Reviews and recommends budget expenditures for non-personnel costs, to the Department Director to ensure spending is minimized and services are maximized throughout the fiscal year, in compliance with the City’s purchasing policies and procedures, and are authorized in the budget.
For the full job description, please click here.
Minimum Qualifications
Knowledge of: Principles and practices of public administration including program planning, project management, economic development principles, coaching and training employees; Federal and State regulations impacting funding opportunities; Joplin City Charter and Code; Microsoft Office Suite.
Skill in: Establishing and maintaining effective working relationships with elected City officials, other Department management staff, and the public, evaluating complex plans to ensure compliance with project specifications, planning, and administering complex programs and projects; communicating professional reports in written and oral form; interpreting Federal, State, and local regulations; consensus building with a team; Microsoft Office Suite.
Education: Graduation from an accredited college or university with a Bachelor’s degree in Public Administration, Urban Planning, or related discipline.
Experience: Four years of professional planning experience, redevelopment, or related areas of experience which includes public sector and supervisory work experience.
Licenses and Certifications: Possess and maintain a valid state issued driver’s license.
Physical Demands, Requirements, and Working Conditions
This is primarily an office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.
Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Employees may interact with upset members of
the public or their representatives while enforcing departmental policies and procedures